Frequently Asked Questions

Creating an account on Edulytix is simple:

1. Click on the "Register" button in the top navigation or click on the link under the "Login" button
2. Select your user type (student, teacher, institution, etc.)
3. Select your subscription type (Free or Premium)
4. Fill in your personal details including name, email, personal id, password etc.
5. Verify your email address through the link we send you
6. Wait for the admin approval email to get started

If you've forgotten your password:

1. Go to the login page
2. Click on "Forgot Password" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

If you don't receive the email within a few minutes, check your spam folder or contact our support team.

Yes, you can change your account type, but with some limitations:

• Students can upgrade to premium accounts but cannot change to institution/teacher accounts
• Teachers can upgrade to premium accounts but cannot change to institution/student accounts
• Institutions cannot change to student/teacher accounts

If you need assistance changing your account type, please contact our support team.

Our performance tracker helps you predict your final grades based on your current performance:

• Enter your current grades for completed assignments and exams
• Input the weight of each assessment type (e.g., assignments 30%, exams 70%)
• For upcoming assessments, enter your expected scores
• The calculator will show your projected final grade
• You can adjust values to see how different scores would affect your final grade

This feature is available to all registered users, with premium users getting access to more advanced features like grade trend analysis.

Edulytix offers comprehensive performance tracking:

Premium users get access to advanced analytics and predictive insights.

No! Currently, Edulytix is only available as a web app, but it is responsive for various devices.

We accept various payment methods to make subscribing convenient:

All transactions are secure and encrypted. We never store your full payment details on our servers.

Yes, you can cancel your subscription at any time through customer support.

Important: When you cancel, you'll continue to have access to premium features until the end of your current billing period. After that, your account will revert to the free version.

We don't charge cancellation fees, and you can resubscribe at any time if you change your mind.

You can access and see payment details for all your payments directly from your account:

1. Log in to your Edulytix account
2. Go to "Subscription" Tab
3. Look into the payment history table

If you need a customized invoice or have any issues accessing your payment details, please contact our support team.

We take data security very seriously at Edulytix. Here's how we protect your information:

• Encryption: All data is encrypted in transit (using SSL/TLS) and at rest
• Secure Servers: Our servers are hosted in secure data centers with 24/7 monitoring
• Access Controls: Strict access controls ensure only authorized personnel can access user data
• Regular Audits: We perform regular security audits and vulnerability assessments
• Backups: Regular backups ensure your data is safe and can be restored if needed
• GDPR Compliance: We comply with global data protection regulations

We never sell your data to third parties.

Edulytix is designed to work on a wide range of devices and browsers:

For the best experience, we recommend using the latest version of your preferred browser and a stable internet connection.

If you're experiencing technical issues with Edulytix, here are the steps to resolve them:

1. Refresh the page: Sometimes a simple refresh can fix temporary issues
2. Clear your browser cache: Old cached files can sometimes cause problems
3. Try a different browser: This helps determine if the issue is browser-specific
4. Check your internet connection: Ensure you have a stable connection
5. Update your browser: Make sure you're using the latest version

If the issue persists, please contact our support team with the following information:

• Description of the problem
• Steps to reproduce the issue
• Screenshots (if possible)
• Your browser and version
• Any error messages you received

You can reach our support team at [email protected] or through the facebook page of Edulytix.